Lipa Kwa M-Pesa
Merchant support for businesses using Vodacom payment services.
01 / MERCHANT SERVICES
Supporting businesses. Powering payments.
Mbeya One operates dedicated merchant service teams for Vodacom, Airtel and Mixx by Yas, supporting businesses from registration to field operations, training and ongoing assistance.
Explore merchant services ↓
OUR OPERATIONAL UNITS
Three networks. One support system.
Each partner is supported by a dedicated team responsible for merchant registration, assistance, field coordination and service support.
Lipa Kwa Mixx
Merchant services and field support through the Mixx by Yas ecosystem.
Lipa Kwa Simu
Merchant onboarding and ongoing support for Airtel payment services.
WHAT WE DO
More than registration.
Our teams support the full merchant journey, from onboarding to ongoing field assistance.
Lipa Registration
Registration and onboarding support for eligible businesses.
Help Desk
Assistance for merchants and users who need operational support.
Freelancer Registration
Registration and onboarding of freelancers supporting merchant acquisition.
Material Support
Visibility and operational materials for merchants and field teams.
Training
Training freelancers, users and merchant teams on service operations.
FIELD OPERATIONS
Teams working where business happens.
Field freelancers support merchant acquisition, activation, visibility and ongoing service.
HELP DESK & COORDINATION
Support begins behind the scenes.
Office teams and field teams work as one operation.
Registration, help desk support, freelancer coordination, training and field execution are handled together to keep merchant services moving.
MATERIAL SUPPORT
Visibility tools for every merchant touchpoint.
Mbeya One supports merchant operations with practical branded materials used for visibility, identification and customer communication at the point of business.
Table Talkers
Counter and desk displays used to show merchant payment information clearly.
Stickers
Branded stickers used to identify available merchant payment services.
Badges
Identification materials used by authorised field personnel and merchant teams.
T-Shirts
Branded apparel supporting field visibility and team identification.
Danglers
Hanging promotional materials used to improve visibility around merchant locations.
Merchant Signage
Open signs and other visual materials used to communicate merchant payment availability.
SOME MATERIALS PROVIDED
Samples of merchant materials used across partner operations.
TRAINING & CAPACITY BUILDING
Knowledge that moves into the field.
Mbeya One supports freelancers, users and merchant teams through training designed to improve service understanding and operational readiness.
01
Freelancer Training
02
Merchant Education
03
Service Procedures
04
Customer Support
HOW WE SUPPORT MERCHANTS
From enquiry to ongoing support.
Enquiry
Speak with the appropriate merchant service team.
Registration
Submit the required information for processing.
Activation
The merchant service becomes ready for use.
Support
Help desk, training and field support continue.
REGISTRATION REQUIREMENTS
Choose your payment network.
MERCHANT SUPPORT
Contact Merchant Services
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